What insurances do you accept?

You can see the "Insurance '' Tab for all FAQs related to insurance here, including who we are in a network with. If you are needing cash pricing please contact our office at 458-205-5907.

Do you see children?

We only see children 14 years and older at this location.

How do I request a refill?

You can give us a call and we can let the doctor know or send a message directly to your provider through your Athena Patient Portal.

• If you are running low, we ask that you let us know in advance as we cannot always guarantee a same day or next day appointment for an emergency refill.

• We no longer accept refill requests through pharmacy fax, please call or send us a portal message or we will not be able to complete the refill request.

• ALL CONTROLLED SUBSTANCE refills will require an in office visit and some refills will require an in person office visit or virtual visit before a refill request can be sent in.
  

What if I need an Annual?

You must be established at our clinic as a New Patient BEFORE we can schedule you for your annual. Please know that some insurance require an annual be exactly 365 days apart or more otherwise they will not cover your appointment. It is up to the patient to be aware of their benefit requirements.

How do I log into Athena or Rest my password?

To do that you will need to log in (you can get to the login page by going to our “schedule online” tab). There will be an option to reset your password on this page. If you do not remember your email, call us so we can provide it securely.

How to schedule through the portal?

Once you log on, the option to schedule will be at the top of the Home page, under “Appointments”.
Go to “Schedule Now” and select “Find Appointments”
What if it shows there are No available appointments
If the calendar has no green days for a few weeks you can try two things.

1. You can select a specialty and then beneath “no available appointments” there will be a small section on the lower right showing
   “Can’t find what you are looking for? Discover other providers from OF- Gutierrez Holistic Family Medicine”  Oftentimes when this is selected, it will show available appointments or will show providers that were not listed before.

2. Call us if that does not work and we can schedule you!
   **Please also send us a picture of what you see on your screen so that we can send this to our support team.

What if NO providers are showing in the drop down when I select a specialty?
If the drop down to select a provider is showing “-Select-” and no other provider is showing, then there are two things you can do.

1. In the portal scheduler, you can select a specialty and then beneath “no available appointments” there will be a small section on the lower right showing:
   “Can’t find what you are looking for? Discover other providers from OF- Gutierrez Holistic Family Medicine”
   Oftentimes when this is selected, it will show available appointments or will show providers that were not listed before.

2. If that does not work, give us a call so that we can collect that information.

How can I attach an image or document to my message?

When you are logged in, go to the home page and scroll down beneath Appointments and our scheduler to
“Messages                           
Have a question for your provider?

or

"Messages
Check your Messages”
Click “ V Send a message” Here it will allow you to send your message to your provider with a subject title of what is regarding, and at the bottom will be an option to attach a picture or document. If you go to Messages in the top right corner, it will not always bring up the option to attach.

How can I send a Message to the Staff?

You will want to go to the upper right corner, select “Messages” then select “Compose Message” and instead of choosing the provider, choose “Office Staff” (not the homescreen as that one will send it directly to the provider.)

I have questions about a bill from your office

First please read the Explanation of Benefits from your insurance company. Call your insurance company if you do not understand your benefits. If the insurance company’s position is different from the bill that you received, send a message to our billing department through the Athena Portal.
Please select “billing and Payments” when you send your message and include the date of service in the subject line!

I have questions about a bill from Quest

First please read the Explanation of Benefits from your insurance company. Call your insurance company if you disagree or do not understand it. If your insurance company recommends that Dr. Gutierrez should add additional diagnosis codes, call Quest Diagnostics and ask them to open a request for new codes from our office. Our office is unable to add codes to an order that is already complete unless Quest re-opens the billing.

Please understand that Dr. Gutierrez can only supply codes that are in your chart. For example, if your insurance company says, “this test will be paid if it is coded as preventative care,” but you haven’t seen Dr. Gutierrez for a preventative care visit, then he is unable to update that coding when Quest requests it.